Privacy Policy for Vitality Rehabilitation Group

At Vitality Rehabilitation Group, we are dedicated to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services.

  1. Information We Collect

We may collect personal information that you provide to us directly, including but not limited to:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Health Information: Medical history, treatment records, and other health-related details.
  • Billing Information: Insurance details, billing address, and payment information.
  • Other Information: Any other information you choose to provide during your interactions with us.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule and manage appointments, deliver at-home treatments, and facilitate direct billing.
  • To Communicate: To send appointment reminders, respond to inquiries, and provide updates about our services.
  • To Improve Our Services: To analyze data and improve our service offerings and user experience.
  • To Comply with Legal Requirements: To fulfill legal and regulatory obligations.
  1. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing services, such as billing and IT support, and are obligated to protect your information.
  • Insurance Companies: For the purpose of direct billing and claims processing.
  • Legal Authorities: When required by law or to protect our legal rights.
  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Secure encryption protocols for data transmission.
  • Access Controls: Restricted access to personal information to authorized personnel only.
  • Regular Audits: Regular security assessments and audits to identify and address potential vulnerabilities.
  1. Your Rights

You have the following rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to your personal information if it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.
  • Objection: You can object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact details provided below.

  1. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. You can control the use of cookies through your browser settings.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vitality Rehabilitation Group
📍 1676 Bank Street, Ottawa, ON K1V 7Y6 Canada
📞 Call Us: 613-656-7384
📧 Email Us: Sabina@VRG.Health

Thank you for choosing Vitality Rehabilitation Group. We are committed to protecting your privacy and providing you with exceptional care and service.